Wet&Dry Vacuum Cleaner Repair Packaging Guidelines – Dreame Tech

Introduction

This document provides detailed step-by-step instructions for packaging the Dreametech Wet&Dry vacuum cleaners returned to the factory for repair. Please follow each step carefully to ensure safe and secure packaging according to standard operating procedures (SOP).

You can click the following link to watch the detailed operation video or download the video at the bottom of the article, which visually walks you through each step.

https://www.instagram.com/reel/DL7sV69NfgP/?igsh=Z2hkc3d5ZWs3YWlz

If you prefer following text instructions, you can refer to the steps below for packaging:

Step-by-Step Packaging Instructions

1. Packaging Materials

(1) Reuse the original box if undamaged. If unavailable, use a same-strength box of appropriate size.

(2) Cushioning materials (recommended: EPE foam sheets, air cushion film, or air column bags. If you can’t find any of these, other fillers such as foam particles, small paper boxes, and water bottles can also be added to secure the machine, providing cushioning and reducing the risk of logistics damage.

(3) Anti-static bags (plastic bags are also acceptable).

2. Packaging Steps

Pre-Packaging Checks:

① Empty clean/dirty water tanks to prevent leakage. Please remove all debris, including animal hair, insects, and allergens. Please make sure to empty the water tank before shipping the device to avoid any damage caused by liquid/dirt during transit. Per policy, liquid/dirt damage is not covered under warranty and will not be covered by the responsibility of the manufacturer.

② Confirm which accessories must be shipped (exclude non-repair items).

Packaging Procedure:

Step 1: Power off the machine. Detach the handle, and wrap it with air cushion film.

Step 2: Cover the main unit with an anti-static bag, then wrap with 2+ layers of air cushion film. Add 2 extra layers at the swivel joint (where the brush connects).

Step 3: Accessories: Wrap fragile parts separately with air cushion film. Secure charger cables with zip ties to prevent tangling.

Step 4: Place some pads at the box bottom. Arrange the wrapped machine and other items with dividers (e.g., air cushion film) and fill gaps until they don’t shift when shaken.

Step 5: Seal the box with at least 7 tape strips:
·2 on the bottom
·3 on the sides
·2 on the top

Important Notice – Packaging and Shipping Disclaimer

To help prevent damage during transit, please follow Dreame’s official packaging guidelines when preparing your product for shipment. Improper or insufficient packaging may result in shipping damage. Dreame is not responsible for any damage incurred during transit due to non-compliant packaging. Any resulting out-of-warranty repair costs will be the responsibility of the customer. We are happy to assist you in filing a claim with the carrier if needed. Thank you for your understanding and cooperation.

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