How to resolve the issue of abnormal chassis lifting?

When the device experiences a chassis lifting abnormality, please follow the steps below for troubleshooting and resolution. This will help you resolve the issue more quickly:

1. Check the chassis:
   • First, inspect the robot's chassis for any foreign objects (such as hair, string, dust, etc.) tangled around the wheels or mechanical components. Cleaning away these obstructions may improve the machine's operation.
2. Restart the robot:
   • After cleaning the chassis, place the robot in an open area with no obstacles around, and then restart it. This allows the device to run a self‑check, which may resolve some intermittent issues.
3. Check the robot status:
   • If the problem persists after restarting, confirm whether the robot displays any error messages or makes unusual sounds during startup. If so, make a note of them and contact the service team for further assistance.