Curious about why your robot is crossing virtual walls when it shouldn't? There could be a few reasons for this behavior, and we're here to help you understand and resolve these issues. Let's go through the six common situations where restricted area settings might fail and how to address them:
1. Incorrectly Saved Map or Restricted Area
- Double-check that your map is saved correctly and the restricted area is set accurately.
- In the app, ensure the map is visible and remember to click the "√" to confirm the restricted area after setting it.
2. Unstable Network Connection
- If your home is large or your Wi-Fi is finicky, the robot might not maintain a stable connection, causing issues with saving restricted areas.
- Make sure you have a stable Wi-Fi connection when setting up restricted areas or virtual walls.
3. Robot in Positioning State
- Sometimes, the robot may initially enter a restricted area while it's still positioning itself.
- Once it completes positioning, it should ideally stop entering the restricted area.
4. Map Skewing or Overlapping
- Inspect your map for any skewing or overlapping issues.
- If the map is skewed, adjust it to a normal, square configuration.
- Note that future software updates will optimize handling of such issues.
- Be aware that the robot may temporarily enter a restricted area while avoiding obstacles and might get stuck.
5. Multiple Maps Saved
- If you have multiple maps saved, make sure the app switches to the correct map as the robot moves through different areas.
- Failing to switch maps can lead to positioning errors.
6. Location of Virtual Wall/No-Go Zone Settings
- Ensure the virtual wall is not set in a difficult area for the robot to navigate, such as where sliding doors slide or near high and low steps.
- The robot may perform an escape action in such scenes, potentially crossing the virtual wall by mistake.
- When drawing virtual walls, it's recommended to place them outside of such scenes to prevent the robot from entering them.
Conclusion
If, after following these steps, your robot still crosses virtual walls, it's time to reach out to our after-sales customer service for further assistance. We're here to help you get the most out of your robot's cleaning capabilities and ensure it respects those virtual boundaries.
Understanding these potential pitfalls can help you troubleshoot and resolve issues with virtual walls, keeping your robot on the right side of the line. Happy cleaning! 🤖🧹