App network configuration failed

"If the app cannot detect the door lock, please follow these troubleshooting steps:

1. Make sure the door lock is powered on:
- Check that the batteries are installed correctly (positive and negative terminals).
- Check that the battery has sufficient charge.
- Confirm that the door lock indicator light is on (the light will flash when powered on).

2. Check your phone settings:
- Bluetooth is enabled on your phone.
- Wi-Fi is enabled on your phone (even though the door lock uses Bluetooth for pairing, Wi-Fi helps stabilize the signal).
- Location services are enabled on your phone, and the Dreame App has location permissions.
- The Dreame App is updated to the latest version (check for updates in the App Store/Google Play).

3. Try moving closer to the door lock:
- Stand within 1–2 meters directly in front of the door lock to search.
- If the door lock is installed on a metal door, the metal may block the Bluetooth signal; try standing on the other side of the door.
- If there are other Bluetooth devices nearby causing interference, temporarily turn off those devices and try again.

4. Restart the system:
- Close the Dreame App and reopen it.
- Remove the door lock’s battery, wait 30 seconds, reinsert it, and wait for the door lock to boot up before searching again.
- Restart your phone’s Bluetooth and try again.

5. Reset the door lock:
- If the above methods do not work, locate the reset button on the inner panel of the door lock, press and hold it for 5 seconds to restore factory settings, then pair the device again.
- Note: Resetting will erase all stored fingerprints, passcodes, and NFC card data, which will need to be set up again.

If the issue persists, please contact customer service."