"1. Purchase region does not match app settings region:
First, confirm the region where the product was purchased. Then, check if the region in the app's ""Settings > General Settings > Region"" matches the purchase region. This discrepancy causes the issue. Switch regions as described above to resolve it.
2. Device used outside the purchase region:
If the purchased device connects to the internet outside its designated sales region, the app may lock the region. Normal device connectivity will resume when used within the purchase region."
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