Why does the device app keep disconnecting?

"Other electronic devices connected to the same router network may cause congestion or malfunctions that affect the product's signal reception. Follow these troubleshooting steps:
1. Check for available firmware updates and install them promptly.
2. Verify if your router has merged the 2.4GHz and 5GHz bands. Band merging causes automatic frequency switching, which can disrupt device connection stability.
3. Unplug the device's power cord and restart the router. Wait one minute, then remove the device from the app. Re-add and reconnect the device following the initial setup steps.
4. If router channel congestion causes signal drops, try adjusting the router channel to an unoccupied channel.
5. Keep the device close to the router; walls can obstruct signal transmission.
6. If the above steps fail to resolve the issue, please provide device information and logs."