"1. The remote control has a magnet that distinguishes between the front and back sides. Place the remote control with the button side facing the unit and position it close to the magnetic mounting area on the unit.
2. Use a metal object to check the magnetic mounting area, or remove the front cover of the air duct to see if the magnet on the back of the front cover is misaligned or has come loose. If the remote control still does not stay in place correctly, replace the remote control. If the magnet has come loose, replace the front cover of the air duct.
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